Choose a call workflow

Choose the process type from how contacts enter Dino, not from the agent design.

Decision flow

One owner test call? ───────────────▶ Preview
Finite CSV or Google Sheet? ───────▶ Batch
Contacts arrive from an application? ─▶ Drip
People call your DID? ─────────────▶ Inbound

Workflow	Use it for	Calls begin when
Preview	One owner-scoped agent test	The approved preview starts.
Batch	One finite imported list	The ready Batch moves to running.
Drip	Continuous application-driven contacts	A running Drip accepts contacts.
Inbound	Calls received on one DID	A caller dials the bound number.

Prompt your AI agent

Recommended

Use the `dino-pong` skill to choose a call workflow for: <use case>.
Choose Preview, Batch, Drip, or Inbound from the contact-entry pattern.
Verify my role and the target owner before selecting infrastructure.
Explain when real calls can begin and how results return.
List the decisions still required for process creation.
Do not create a process or place a call.

Use the Dino CLI directly

dino account get
dino agent get --agent-id <agent-genesis-id>
dino catalog vox-servers
dino catalog transport-dids --direction <outbound|inbound>
dino catalog partner-credentials

Required process decisions

Before Batch, Drip, or Inbound creation, choose:

• target owner and region;
• agent genesis or pinned version;
• eligible Dino runtime, DID, and partner credential;
• VAD mode and optional Silero profile;
• hard call duration from 90 through 900 seconds;
• Lens link lifetime from 30 through 180 days;
• Batch or Drip process limit within DID capacity.

Idle prompts and timing belong to the agent flow (lifecycleAudio.idle), not the process. Without that configuration, idle prompts and timers are disabled. Set them on the agent before you create a process.

Gotchas

• A Ping Client cannot create Batch, Drip, or Inbound processes.
• A Pong Client can create these processes only for themself.
• One Client's agent and infrastructure cannot serve another Client.
• A Client process must use Client-owned credentials and an allowed runtime.
• An Account Manager process can use owned or Ops-granted credentials and an allowed runtime.
• Creating an empty Batch or Drip does not itself place a call.
• Importing a Batch does not place a call. Moving it to running can.

Next

Continue with Batch, Drip, or Inbound.